Club Comfort members receive free standard shipping on eligible online orders of $50 or more. Club Comfort is free to join. Non-members receive free standard shipping on eligible orders of $150 or more.
The qualifying order total is calculated after Club Comfort and other eligible promotional discounts have been applied. Excludes bulky and oversized items. Online only and not redeemable in-store. Pillow Talk may modify or discontinue this offer at any time. Past purchases are not eligible. Effective 14/07/2026.
Where we deliver
We offer shipping for all stock available for delivery Australia-wide, with the island exclusions listed below.
Australia-wide
Available stock can be shipped throughout Australia, except to the islands listed below.
PO Boxes
Yes, but large, bulky or oversized products cannot be shipped to a PO Box.
Parcel Lockers
Yes. Enter the Parcel Locker or collection-point address in the shipping address section at checkout.
Excluded islands
Badu Island, Christmas Island, Cocos Islands, Coochiemudlo Island, Elcho Island, K'gari (formerly Fraser Island), Hamilton Island, Lord Howe Island, Mabuiag Island, Magnetic Island, Moreton Island, Norfolk Island and Palm Island.
More delivery information
Open a section for full details.
Delivery charges & bulky or oversized shipping ▾
Shipping costs are calculated during checkout and are based on the bulkiest product in your order.
A small percentage of our products such as furniture are classified as Bulky, Large Bulky or Oversized. If a product is considered standard, bulky, or oversized this will be clearly indicated on the product detail page next to every product. The shipping cost for your order will be calculated during the checkout process, with details on charges below for non-standard parcels:
Bulky parcels - $39.00
Large bulky parcels - $49.00
Oversized parcels - $79.00
Click & Collect ▾
Yes, Click & Collect is available in all Pillow Talk stores. With this free service, your order will be ready in 3 business hours. You will receive an SMS or email when ready to be picked up.
If product(s) or required quantities are not currently available in your local store but available in our warehouse, please drop in to your local store to arrange Delivery to Store free of charge (including Bulky or Oversized goods).
All Deliver to Store orders are processed and delivered from our warehouse to your selected store for collection. In selected stores only.
Once the store receives your products, they will call you to let you know your order is ready for collection. Any uncollected orders will be cancelled and refunded after 30 days.
Gift cards ▾
We do not charge for delivery of our gift cards when purchased as a single item.
eGift cards must be purchased separately from other products on our website.
Please also allow up to one business day for eGift cards to be sent to the recipient's email address.
Delivery times & tracking ▾
How long will delivery take?
We aim to dispatch orders within 1–3 business days (excluding Public Holidays) of receipt. Please note that we are a Brisbane based company, so depending on where you live, delivery to most areas of Australia will take 2–5 working days after dispatch (WA & NT may take 7–12 working days).
Please note: Delivery times may be extended during peak periods such as Black Friday and Christmas due to higher parcel volumes across the courier network.
Tracking your order and delivery
You can track your order through our tracking portal here. Please note that there may be a delay between the order being dispatched and the tracking details becoming available in the tracking portal.
For Club Comfort Members, you can also track your order by logging into your account and viewing your order details.
It can take up to 48 hours to show a valid tracking number reference and details. Prior to this time, the tracking number or article ID will not be recognised in the system. Please wait a day or two and then try again. If you are still experiencing issues, please contact our Customer Care team on 1800 630 690 or email customercare@pillowtalk.com.au.
Deliveries are made by our courier network from Monday to Friday, excluding public holidays. Once your order has been picked and packed, you will be emailed a tracking number, carrier details and link to be able to track your parcel.
Please Note: While shipping notification emails are sent by Pillow Talk, some email providers such as Gmail and Outlook may use AI to automatically generate estimated delivery dates based on the email content. These AI-generated estimates are not provided by Pillow Talk or the delivery carrier and may not reflect the actual delivery timeframe. For the most accurate information, please refer to the tracking link provided in your shipping notification email from Pillow Talk.
Multiple-item orders
When we are waiting on stock to arrive for any item in a multiple-item-order we will hold dispatch until all items are available.
Receiving your delivery ▾
Authority to leave package without signature
If you weren’t home at the time of your delivery and you selected Authority to Leave at checkout; your order will be left in a safe place. If a safe place isn’t available — or if Authority to Leave wasn’t selected at the checkout — your order will be taken to your nearest collection point. You can confirm where your parcel has been taken by checking your tracking link. The courier will provide details via SMS or email of the pick-up location along with any instructions you may need to collect it.
Delivery, receipt and damages
Subject to payment, property and risk of the goods passes to you as the customer upon delivery of the goods to the delivery address you have nominated. Anyone at that nominated delivery address who receives the goods shall be presumed by us to be authorised to receive the goods.
If goods are damaged in transit (or are not received) please call our customer care team 1800 630 690 so we can advise the best way to send replacements and for you to return any damaged goods. We will require photographic evidence of the damaged item and will require it to be sent back prior to a replacement being sent.
Order information & address changes ▾
Sending an order to another address
Simply enter the address details you’d like the order to be sent to in the checkout. We will email you a copy of the order confirmation/invoice for your records, so please retain this as proof of purchase.
Order confirmation
You will receive a confirmation email. If you do not receive this, please check your junk mail folder. If you are unsure whether your order was completed successfully, please call 1800 630 690.
Tax invoice
A tax invoice will be attached to your order confirmation email. Please retain this as your proof of purchase.
Incorrect addresses
Please connect with our Customer Care team as soon as possible, either by phoning 1800 630 690, or via our live chat service. If the order hasn't been packed, we can change the address for you. Please note our Customer Care team are able to respond to queries 6 days a week. Their hours are listed here.
We will ship to the address you provide to us and we cannot be responsible for the delay that will likely occur if those details are not correct in any way. If goods are returned to us because of an addressing error by you or non-collection, we may require you to pay a second delivery charge.
